(Bradford County, PA) – Rep. Clint Owlett and Rep. Tina Pickett will host two informational meetings in February where representatives of the Pennsylvania Office of Consumer Advocate (OCA) and Office of Small Business Advocate (OSBA) will discuss the complaint they recently filed against Frontier Communications with the Public Utility Commission and what comes next in the process.
Both meetings will be held on Thursday, Feb. 16:
➡ 3 p.,m., Wysox Volunteer Fire Company, 111 Lake Road, Wysox,
➡ 7 p.m., Wellsboro Fire Company Annex, East Avenue, Wellsboro.
Rep. Pickett provided the following background information exclusively to Choice 102 about the on-going issues with Frontier Communications in the Northern Tier of Pennsylvania:
- The customer service level from Frontier has been concerningly poor for a few years.
- Within the last year, the level of the repair and response to outages and breakdowns has become way beyond anything reasonable. In addition to that, they are nearly impossible for their customers to reach to discuss these issues.
- They often leave customers with no access to a working phone for emergency needs for weeks and then do not keep scheduled repair dates when they do give them.
- As to internet service, it is woefully inadequate and unreliable.
- Complaints about Frontier from their customers have reached the undesirable level of being the most frequent calls we receive from constituents asking for our intervention and assistance.
- This has prompted Rep. Owlett and me to request the involvement of the Pa. Consumer Advocate and ultimately the PUC.
In response to hundreds of complaints filed by area residents and businesses, the OCA and OSBA recently filed a Joint Complaint with the Pennsylvania Public Utility Commission (PUC) against Commonwealth Telephone Company, LLC d/b/a Frontier Communications Commonwealth Telephone Company (Frontier Commonwealth).
No additional testimony or consumer complaints will be presented during the two meetings; however, representatives of OCA and OSBA will be on hand afterward to talk with affected customers and gather more information.
Please RSVP by Tuesday, Feb. 14, if you plan to attend one of the meetings. You may do so online at www.reppickett.com/Form/frontiercommrsvp or by calling her office in Towanda at 570-265-3124, Sayre at 570-888-9011 or Tunkhannock at 570-836-4777.
Complaint forms for those who wish to outline their experiences with Frontier Communications are also available at www.RepPickett.com.