NYSEG announced Tuesday that it is taking several measures to protect customers and employees as current the Coronavirus situation evolves.
The company, which previously announced it would temporarily suspend service shut-offs due to non-payment, also announced it will take the following actions to protect both customers and employees. Those actions include:
- Effective immediately NYSEG is suspending all inside meter readings and shifting to estimated usage or customer reported readings. Customers are encouraged to submit meter readings through the mobile app.
- NYSEG’s walk-in center will be closed indefinitely. Customers can continue to communicate with the companies via it website, mobile app or by calling the customer service contact number listed on the bill. Customers can also make a payment at an authorized pay agent, including Wal-Mart. A list of authorized agents can be found at nyseg.com > account > ways to pay > pay in person.
- NYSEG is suspending late-payment charges.
“During this pandemic, ensuring the health and safety of our employees is paramount to our ability to continue to safely deliver reliable electric and gas service to our customers across our operating companies,” said Carl A. Taylor, President and CEO of NYSEG. “We began communicating with our employees more than a month ago to reinforce preventative actions such as hand washing guidelines and ways to avoid spreading infection that are now part of everyday conversations worldwide.”
– Story provided by NYSEG
