New York State announced Thursday that cashless tolling will go live on the New York State Thruway’s ticketed system — more than a month ahead of schedule — during the overnight hours of Friday, November 13, into Saturday. The conversion will take place simultaneously at 58 tolling locations across the Thruway’s 450-mile ticketed system. The ticketed system is the final section of the Thruway to be converted to cashless tolling.
After 66 years of operation, the conversion marks the end of an era for the Thruway Authority. Since the first tolls were collected on the Thruway in June 1954, toll collectors have been the backbone of the Authority, assisting customers and collecting cash tolls along the superhighway. From 1954 to 2020, more than 12,000 men and women have served as toll collectors, working 24 hours a day, 7 days a week in all weather conditions. As a tribute, the Thruway Authority launched a webpage dedicated to the history of toll collection.
At the time cashless tolling goes live, cash will no longer be accepted as a form of payment at toll booths and printed toll tickets will not be handed out. To support this transition, NY E-ZPass has released a new TollsNY mobile app to help drivers manage E-ZPass accounts, find and pay Tolls by Mail invoices, and get important account alerts for tolls accrued at Thruway, MTA, and Port Authority tolling sites.
The $355 million design-build project to convert to cashless tolling is transforming and modernizing the Thruway system for approximately 267 million motorists that travel the superhighway each year. As part of the project, American-made steel gantries with state-of-the-art technology have been installed to replace cash collection at toll booths. Gantries are located over the Thruway or on exit ramps depending on traffic volumes, safety, and other factors. The tolling structure will not change and drivers will continue to be tolled by distance and exits traveled.
The conversion to cashless tolling marks the end of phase one of the project. Phase two, which begins following the conversion, includes the removal of existing toll plazas.
Ahead of the conversion to cashless tolling on the NYS Thruway, the new TollsNY mobile app has been released to help drivers manage E-ZPass accounts, find and pay Tolls by Mail invoices, and get important account alerts for tolls accrued at Thruway, MTA, and Port Authority tolling sites. The TollsNY app is available free in the Apple Store and Google Play.
Vehicles with E-ZPass tags are automatically charged and vehicles without E-ZPass tags will have their license plate image captured and a toll bill mailed to the registered owner of the vehicle via Tolls by Mail. Non E-ZPass customers have a number of options to pay including by mail, over the phone, online, and via the TollsNY app. Customers who call **826 from most mobile devices will receive a text message with a link to the Tolls by Mail website and information on how to pay their toll bill.
