C&N is reminding customers across the Twin Tiers that a familiar name or phone number on caller ID does not prove a call is legitimate. Scammers can impersonate banks and other trusted organizations, so the bank says customers should stop the conversation whenever they are uncertain about who is calling.
The bank’s guidance is straightforward: ask for the caller’s name, hang up, and then call C&N through a number the customer already trusts. That can be the number printed on the back of a debit card, a saved C&N number, or a number listed on the bank’s official website. Customers should not use a phone number supplied by the caller.
C&N says a real employee will understand and support a customer’s decision to verify the call. People do not need to answer additional questions or remain on the line while they check. The reminder is especially important when a caller creates urgency or asks for personal, account, or security information.
Anyone who believes they may have responded to a fraudulent call should contact the bank through a trusted channel and review their accounts promptly. The same basic precaution can also help with suspicious texts: pause, avoid using contact information in the message, and reconnect independently.
More information is available through C&N’s “Hang Up on Us” campaign.
